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PROMOTION & FORMAL EVENTS SECTION

As a focal point of the Ministry/agency in disseminating and chanelling information at Ministry/national and global levels;

Plan and execute activities to enhance the corporate image of the Ministry/Agency;

To plan, coordinate and execute Communication plan/promotion/publicity programme and goals of Ministry/Agency;

To plan and carry out impact assessment studies on effectiveness of the communication system of the Ministry/Agency;

To plan, design and provide ICT related multimedia materials such as buntings, posters, pamphlets, montage and etc; and

To provide, carry out and monitor System Development SOP.

To plan, coordinate and publish materials;

To coordinate and manage preparation and carry out Federal Territories Day Celebrations;

To coordinate and manage preparation and carry out Meet the Honorable Minister/Y.Bhg. KSU/Y.BHG.TKSU Day Event; and

To coordinate and manage preparation and carry out other formal events such as KWP Monthly Gathering, MaalHijrah, Prophet’s Birthday, Labour Day and etc.

STRATEGIC COMMUNICATIONS, MEDIA MANAGEMENT , CUSTOMER & COMPLAINT MANAGEMENT SECTION

To clarify Ministry/Agency policies;

To plan and execute public relations programmes;

To plan and handle communications with the media;

To prepare draft speech for the Minister/Deputy Minister/KSU;

To prepare material or information for Ministry/Agency portal;

To advise on Ministry/Agency programmes, notes to editor/media release and provide advisory service to the media in making coverage; and

Manage and carry out briefings on functions and roles of the Ministry/Agency.

To plan, manage, execute and monitor all customer related matters;

To manage, monitor and coordinate all complaints received;

To prepare and coordinate answers to complaints and suggest appropriate measures to be taken, to monitor and supervise effectiveness of public complaints system;

To monitor issues relating to the Ministry/Agency in the mass media;

To plan, coordinate and execute customer satisfaction studies;

To advise customers relating to services available;

To advise on services that should be given to the customer; and

To coordinate official visits.

FORMAL EVENTS & SPECIAL PROGRAMMES UNIT

To coordinate and manage preparation and carry out Federal Territories Day Celebrations;

To coordinate and manage preparation and carry out Meet the Honorable Minister/Y.Bhg. KSU/Y.BHG.TKSU Day Event; and

To coordinate and manage preparation and carry out other formal events such as KWP Monthly Gathering, MaalHijrah, Prophet’s Birthday, Labour Day and etc.

CUSTOMER CARE & PROMOTION UNIT

To plan, manage, execute and monitor all customer related matters;

To manage, monitor and coordinate all complaints received;

To prepare and coordinate answers to complaints and suggest appropriate measures to be taken, to monitor and supervise effectiveness of public complaints system;

To monitor issues relating to the Ministry/Agency in the mass media;

To plan, coordinate and execute customer satisfaction studies;

To plan, coordinate and publish materials;

To advise customers relating to services available;

Manage Customer Services Officers of the Ministry/Agency;

To advise on services that should be given to the customer; and

To coordinate official visits.

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Latest update: 22/11/2019
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IPU Labuan

{module ipuLabuan}

IPU Putrajaya

{module ipuPutrajaya}