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To development, monitor and review of ICT Strategic Planning (ISP) KWP;

To coordinate and report on information ICT project to Central Agency;

To coordinate and report on the application of ICT initiatives Central Agency – Online Services, Inisiatif MyID, MyCOID;

To coordinate reporting of Taskforce PEMUDAH ICT;

To coordinate of Star Rating KWP;

To implement and reporting customer satisfaction survey ICT initiatives KWP;

To manage and conduct Knowledge Hub KWP;

To coordinate application Portal MyGovernment for KWP and agency;

To manage meeting:-

Jawatankuasa ISP KWP
Jawatankuasa Pemandu ICT (JPICT) KWP
Jawatankuasa Teknikal ICT (JTICT) KWP
Jawatankuasa Induk Pengurusan Laman Web KWP
Perkhidmatan online dan inisiatif MyID

To develop and maintain computing infrastructure, LAN and WAN;

To analyse, design, develop, monitor, implement and network performance tuning;

To manage and control the procurement of hardware and software, ICT security monitoring, implement the various phases of the audit with vendors, act as Database and Systems Administrator;

To manage and maintain Video Conferencing System, Data Centre and Disaster Recovery Centre;

To manage ICT equipment upgrading and deal with breakdown;

To manage the problem of virus attacks and virus pattern update and anti-virus acquisition; and

To manage the installation of the latest version of the software, manage system upgrades, evaluate and install patches and resolve software related problems.

To manage matters related to the development of systems/ applications/ portals;

To plan, develop, implement and maintain system / applications;

To develop, maintain and update KWP Portal;

To promote the use of ICT applications and provide support services;

To provide training on system (train the trainer) to User Management Section and related parties;

To manage documentation of the system, user guide, user manual, documents, contracts and systems reference materials;

To manage the procurement system;

To manage, design and provide multimedia materials related to ICT such as banners, posters, pamphlets, montages and etc;

To prepare, implement and monitor System Development SOP; and

To prepare, implement and monitor system development contracts.